APPOINTMENTS

LIFE THREATENING

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life may be at risk. Symptoms such as severe chest pain or sudden shortness of breath should always be treated as an emergency.

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APPOINTMENTS

Spring House Surgery now operates  a “TOTAL DIGITAL TRIAGE SERVICE”  for our registered patients, replacing the telephone appointment system.

All patients requesting an appointment need to submit an online consultation form using the TOTAL DIGITAL TRIAGE SERVICE via our website Homepage which will then be triaged by our clinical team.

All Nurse appointments, Pharmacist appointments and Physiotherapists appointments are booked through the TOTAL DIGITAL TRIAGE SERVICE  via our website Homepage.

You can also request, medical certificates and administrative help using the TOTAL DIGITAL TRIAGE SERVICE .

We offer face-to-face appointments or telephone consultations with our GP/Nurses and a variety of our healthcare team. The triaging clinician will decide which appointment best suits your needs.

You may also be offered an appointments with a Physiotherapist, Mental Health Nurse or Social Prescriber.

ROUTINE APPOINTMENTS

Routine appointments are available with all GPs and Practice Nurses throughout the working week at various times.

Appointments are booked through the TOTAL DIGITAL TRIAGE SERVICE via our website Homepage where you will need to complete a form and submit. The triaging clinician will decide which appointment best suits your needs.

One problem per appointment is allowed (a triage request needs to be completed per problem).

URGENT APPOINTMENTS

Urgent appointments are booked through the TOTAL DIGITAL TRIAGE SERVICE  via our website Homepage where you will need to complete a form and submit.

All submissions will be triaged and prioritised by our triaging clinician.

One problem per appointment is allowed (a triage request needs to be completed per problem).

You may be offered an urgent appointment and asked to attend the same day. We would recommend that you keep your phone close to ensure we can contact you. 

Please ensure your contact details are up to date and available to attend.

Our triage closes once we have reached capacity; however, you can still contact the surgery by telephone on 01707 294354 and our Reception Team will advise you of the best course of action.

If you find it difficult to attend an appointment  in normal working hours, please include your availability to attend an appointment on the TOTAL DIGITAL TRIAGE SERVICE  for example - the times and days that you can attend an appointment.

ENHANCED ACCESS

There is also an Enhanced service available evenings and weekends, however you may not see your regular GP but will be offered an appointment with a Locum GP.

 

CHAPERONE AVAILABILTY

If you would like a chaperone present during your consultation or examination, please let a member of our team know.

We have trained staff available and will do our best to arrange this for you.

We want all our patients to feel comfortable, supported and respected throughout their care.

HOME VISITS

If you need a home visit, you can help us by calling reception before 11:00am, if a visit is required that day.

Please call 01707 294354

In the first instance the GP will call you to discuss your request. The GP will then advise you whether or not a visit is appropriate for a particular set of circumstances.

IF WE NEED TO CHANGE YOUR APPOINTMENT

If we need to change your appointment, we will contact you as soon as possible and offer you a new appointment at the earliest suitable time.
 
We will do our best to give you plenty of notice and keep any disruption to a minimum.
 
If we are unable to reach you, we may leave a message where appropriate or send a text message asking you to contact the practice. Please make sure we have your current telephone number and contact details.
 
Our team will work with you to make sure your care continues as planned and without unnecessary delays.

 

NEED TO CANCEL YOUR APPOINTMENT?

If you are unable to attend your appointment, please let us know as soon as possible. This allows us to offer the appointment to another patient who may be waiting to be seen.

To cancel or rearrange an appointment, please call 01707 294354 and select Option 1, then Option 2.

If you miss your appointment without letting us know, it will be recorded as a missed appointment. If you still need medical advice or an appointment, you will need to submit a new Total Digital Triage request. This will allow us to review your current needs and, where appropriate, arrange a further appointment.

By letting us know when you cannot attend, you help us make the best use of our appointments and ensure patients receive care as quickly as possible.

Thank you for your support.

TEXT REMINDER SERVICE

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

COST OF A CANCELLED APPOINTMENT

If we are not notified of a cancelled appointment, it costs approx. £30-£60 each time to the NHS each time a patient 'Does not Attend'

We need your cooperation in reducing this cost of non-attendance to appointments. This has a negative financial bearing on all our services thus impacting on patient care.

DNA
Page last reviewed: 01 October 2026
Page created: 15 August 2022