Please note, only registered patients may book an appointment in advance or on-line. As we are now working hard to resume normal services following the global pandemic, we have been reviewing our rotas and we have recently re-introduced the on-line appointment system so that our patients can book their own appointments via the NHS app. Our patients also have the option of a telephone consultation with a GP or one of our many other clinical staff. We also have the E consult service via this website to try and make it easier to gain access to clinical staff. We now have Physiotherapists, Mental Health Nurses, Social Prescribers and Pharmacists available for appointments. All our receptionists are trained care-navigators and they will guide you as to which clinician is best suited to your needs. It may be that you can see or speak to one of these rather than a GP or nurse.
Spring House will make it easier for you to see a GP even if you find it difficult to get there in normal working hours. Registered patients can book appointments in advance including early morning, evening and weekend appointments.
Appointments are available with a GP within 48 hours and with a healthcare professional within 24 hours. In addition, you will be able to see a GP of choice within seven days and book appointments up to six weeks in advance.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.