Make An Appointment
How to book an appointment at Spring House
Appointments can be made in person, or by phoning the reception team during surgery opening hours, as well as anytime via our online booking system. I am pleased to announce that our on-line booking is now available again after being temporarily suspended due to the Corona Virus pandemic.
Please book in advance of up to 2 weeks for routine appointments. Patients wishing to see a particular doctor may need to wait slightly longer but our reception team will endeavour to accommodate your preferences. You are also able to specify a male or female doctor and we now have more doctors on the team.
Telephone consultations are also available and can be requested to discuss test results as normal. We now offer these for routine health issues that may be resolved over the phone for those of you that may prefer this option, particularly If you have trouble accessing the surgery or if you prefer not to come into the surgery. If you speak to one of our clinicians over the phone having requested a telephone consultation, they will ask to see you face to face, if this is necessary.
We have been offering face-to-face appointments throughout the pandemic and continue to do so. If you want a face-to-face appointment, you will be seen. If you have been booked for a face-to-face appointment, please attend wearing a face mask. This is to protect staff and other patients attending the surgery
Our telephone lines are busiest at 08:00 and 13:00 as these are the times that we offer additional on-the-day, morning appointments at 08:00 and then additional on-the -day afternoon appointments at 13:00. If you need to speak to a receptionist about something else, please try and avoid these times. We have now introduced a cloud-based queuing system so if the lines are busy, you will be informed of your position in the queue.
We have also recently, introduced additional lines and staff answering the phones at peak times so you should now find it easier to get through to us.
If you need medical assistance when the surgery is closed and it is urgent but not life threatening, please use NHS 111 or online https://111.nhs.uk
Arrangements in a Clinician’s absence
When a doctor phones in sick, you may have to see an alternative doctor but we will try and inform you of this before you arrive so that you have the option of rearranging if you so wish. If you had specified a male/female doctor, we would only offer an alternative of the same gender for any rearranged appointments. Please note that if your appointment is booked for 8am we may not have time to cancel you but we would do everything we can to ensure you are still seen that day.
If you have a musculoskeletal condition you can book in with our physiotherapists on either Mondays or Tuesdays. They can also offer a telephone appointment or a face to face.
Practice nurse appointments
Appointments can be made via reception for er syringing, cervical smears, immunisations, holiday jabs and advice on travel, dressings and general health checks. Nurse Heather Pytches is an advanced nurse practitioner and can also prescribe medication for minor illness